8yyy Privacy Policy

Introduction

Welcome to the 8yyy Privacy Policy. When you use our gaming platform — whether through the website or our mobile app — you share certain information with us. We take that responsibility seriously. This document tells you clearly what we collect, how we use it, who we may share it with, and what rights you have over your own data.

This policy applies to all users who register an account, browse the platform, place bets, or contact our support team. By creating an account on 8yyy you confirm that you have read and understood the practices described here. If anything is unclear, reach out to our support team and we will be happy to explain.

1. Data We Collect

We collect information in a few different ways — directly from you when you register or contact us, automatically as you use the platform, and from payment providers when you make transactions.

Account and Identity Information

When you register, we collect your full name, date of birth, residential address, email address, and phone number. This is necessary to verify your identity, confirm you meet the minimum age of 18, and maintain a secure account record. We may also request copies of identity documents such as your CNIC, passport, or driving licence during account verification.

Payment Information

To process deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfer, or other supported payment methods, we collect payment account details relevant to the method you use. We do not store full card numbers or bank account credentials on our servers — this data is handled by our payment processing partners under their own strict security standards.

Usage and Activity Data

We automatically record your gaming activity including games played, bets placed, deposit and withdrawal history, session durations, and feature interactions. This data helps us detect unusual patterns, prevent fraud, personalise your experience, and improve platform performance for all users.

Device and Technical Data

When you access 8yyy we collect technical information such as your IP address, device type, operating system, browser version, and unique device identifiers. This information helps us display the platform correctly, troubleshoot technical issues, and identify suspicious access attempts that might indicate account compromise.

Communications

When you contact our support team by live chat or email, we retain records of those conversations. This lets us follow up effectively and maintain context for ongoing issues. If you opt into promotional communications, we record that preference so we only contact you according to your settings.

2. How We Use Your Information

Every piece of data we collect serves a specific purpose. We do not gather information just because we can — there needs to be a genuine reason related to running a safe and fair gaming service.

We use your gaming activity data to support responsible gaming tools including deposit limit monitoring, session duration tracking, and identifying patterns that may suggest a user needs support. This is part of our commitment to providing entertainment in a safe environment for Pakistani users.

3. Sharing Your Information

We do not sell your personal information. We do not share it with marketing companies or data brokers. We share data only where genuinely necessary to deliver our services or meet legal obligations.

Payment Processors

To process transactions via JazzCash, Easypaisa, Raast, bank transfers, and other payment channels, we share relevant payment details with the appropriate payment provider. These providers are bound by their own privacy standards and applicable financial regulations.

Technology and Hosting Partners

Our platform runs on third-party hosting infrastructure and uses technology partners for game delivery, customer support tools, and analytics. These partners access data only to the extent necessary to perform specific technical functions and are contractually required to maintain data confidentiality.

Game Providers

When you play games from third-party providers, limited game-specific data is shared with that provider to facilitate gameplay, settle outcomes, and handle game-level disputes. This typically includes a pseudonymous account identifier rather than your full personal details.

Legal and Regulatory Requirements

We may disclose your information to authorities when legally required to do so, including in response to valid legal requests or to prevent, investigate, or address suspected fraud or other illegal activity. We do not disclose information beyond what applicable law requires.

4. Cookies and Tracking

We use cookies and similar technologies to keep you logged in, remember your preferences, analyse how the platform performs, and maintain security protections. Cookies are small text files stored on your device that help us deliver a consistent experience across sessions.

Essential Cookies

These cookies are required for the platform to function. They manage your login session, protect against cross-site request forgery, and maintain settings you configure during your visit. You cannot disable essential cookies without affecting your ability to use the platform.

Analytics Cookies

We use analytics tools to understand how users navigate the platform, which features are most popular, and where users encounter problems. This data is aggregated and helps us make decisions about platform improvements. You can opt out of analytics tracking through your browser settings.

Preference Cookies

These cookies remember choices you have made such as preferred game categories, display settings, and notification preferences, so you do not have to reconfigure them every time you visit.

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. Most modern browsers allow you to view, delete, and block cookies on a per-site basis.

5. Data Security

Protecting your data is something we invest in seriously. We use industry-standard security measures to guard personal information against unauthorised access, loss, or misuse. Specific measures include encrypted data transmission using TLS protocols, access controls limiting which staff can view sensitive account data, regular security assessments of our systems and infrastructure, and monitoring for unusual access patterns that may indicate a breach attempt.

Despite these precautions, no internet-based service can guarantee absolute security. If you suspect your account has been compromised, change your password immediately and contact our support team. We will investigate and take necessary steps to secure the affected account.

6. How Long We Keep Your Data

We keep your personal data for as long as your account remains active and for a reasonable period thereafter to meet legal and financial record-keeping obligations. Financial transaction records are typically retained for several years in line with standard financial compliance requirements.

If you close your account, we will delete or anonymise personal data that is no longer required, though some records may be retained for fraud prevention, dispute resolution, or compliance purposes. We will inform you of applicable retention periods upon request through our support team.

Activity logs and technical data used for security and platform improvement purposes are retained for shorter periods consistent with their operational purpose and automatically purged on a rolling schedule.

7. Your Rights Over Your Data

You have several rights regarding the personal information we hold about you. These rights are designed to give you meaningful control and transparency over how your data is handled.

• Access: You can request a copy of the personal data we hold about you.
• Correction: If any information we hold is inaccurate or out of date, you can ask us to correct it.
• Deletion: You can request deletion of personal data we no longer have a legitimate reason to retain.
• Restriction: You can ask us to limit how we process your data in certain circumstances.
• Objection: You can object to processing based on legitimate interests, including direct marketing.
• Portability: You can request your data in a commonly used, machine-readable format.

To exercise any of these rights, contact our support team with your request and account details. We will respond within a reasonable timeframe and may need to verify your identity before processing the request. We do not charge fees for reasonable data access requests.

8. Children and Minors

Our platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under this age. If we discover that an account belongs to an underage user, we will immediately close the account, return eligible deposits, and delete associated personal data in line with our Terms and Conditions and responsible gaming commitments.

If you believe a minor has created an account using false information, please contact our support team immediately with relevant details so we can investigate and take appropriate action promptly.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, platform features, or applicable requirements. When we make significant changes, we will notify you through your registered email address or a prominent notice on the platform before the changes take effect.

Minor clarifications or corrections may be made without specific notification, with the updated date at the top of this page reflecting the revision. We encourage you to review this policy from time to time to stay informed about how your data is handled. Continued use of the platform after a policy update constitutes acceptance of the revised terms.

10. Contact and Privacy Queries

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, our support team is the right place to start. You can reach us through the live chat feature on the platform or via the email address displayed in our footer.

We treat all privacy-related queries seriously and aim to acknowledge your message promptly. For complex requests involving data access or deletion, allow reasonable time for us to process your request securely and accurately.